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Legal

Privacy Policy

Last updated: September 2026

This policy explains what information we collect when you visit this site or attend The New Immersive Van Gogh: The Next Chapter in Moreno Valley, and what we do with it.

1. Information we collect

Information you give us: name, email address, phone number, billing details and any message you send when you buy tickets, join the mailing list, apply to be an ambassador or contact us about a group or private event.

Information collected automatically: device type, browser, approximate location, pages viewed and referring links, gathered through cookies and similar technologies.

Information from partners: our ticketing and payment providers confirm your order and payment status. We do not store full card numbers.

2. How we use it

To sell and deliver tickets, confirm bookings and provide customer support.

To send exhibition news, offers and reminders when you have asked to hear from us.

To understand how the site is used so we can improve it, and to measure our advertising.

To keep the venue safe and to meet legal or accounting obligations.

3. Cookies

We use cookies that are necessary for the site to function, plus analytics and advertising cookies. You can block or delete cookies in your browser settings; some parts of the site may then work less well.

4. Sharing

We share information with service providers who work on our behalf — ticketing, payments, email delivery, analytics and advertising platforms — under contracts that limit their use of it.

We may disclose information where required by law, to protect our rights, or as part of a business transfer. We do not sell your personal information for money.

5. Your choices

You can unsubscribe from marketing email at any time using the link in any message.

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of targeted advertising. Contact us and we will respond within the time the law allows.

6. Retention and security

We keep personal information only as long as needed for the purposes above or as required by law. We use reasonable technical and organisational measures to protect it, though no method of transmission over the internet is completely secure.

7. Children

The site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

8. Changes

We may update this policy. The date below shows when it was last revised, and the current version always appears on this page.

9. Contact

To ask about this policy or make a privacy request, use the contact card on the home page.